Value for money spent.
Guide helpful & appeared well informed.
Time factor -- well chosen and stuck to.
Tip to the guide should be optional!!,& not a certain minimum sum stipulated.
Our Tour Guide Benny was late. Pick up was to be at 5am but changed to 6am. This normally wouldn’t be a problem but he rushed us by the end of the tour. Granted we had to use the restroom a lot. Perhaps it would have been nice to know up ..front the bathroom on the bus did not work. We had to stop for emergency bathroom break. The entire tour he never let me or the group forget that we were behind because of the bathroom breaks. I am sorry but if this is what your clients need to do then it needs to be accommodated. Also he told everyone to bring money for the entrance fees but he failed to say how much. Some people did not have enough cash. Also he charged an automatic $10 per person for his tip. He said $10 or more. I wouldn’t mind tipping more if I wasn’t automatically charged but also if I had a more informative tour guide and a nice one. Benny was very pushy and he wasn’t funny. He tried to be but his words came out very sarcastic and rude sounding. Whether he was trying to be personable or not it was awful. There were quite a few people on the bus including my group that did not care for him. He also was pushing Adult entertainment ideas to the group. I guess he didn’t realize that the entire bus were couples and families... perhaps he should have thought about his audience or privacy. The key thing is he kept nagging us like it was our fault for them being late. We get that your driver cannot go past a certain amount of hours but does he realy have to repeat this over and over? Is it really our responsibility? I would love to write all my groups complaints on Trip Adivsor and Yelp but I thought this is a good start. I believe you need a better tour guide that can communicate thoroughly, be more patient and have some emotional intelligence. Also if there are issues, customers should not feel stressed as this is their vacation. The sites were lovely and scenery we just wish we had a better representative of your company.Read full review
Could not have asked for a better experience. Positives: unparalleled vistas, extremely well organized, outstanding guide (Joel) who tailored his care to the participants’ needs and shared his extensive knowledge of the history and geolog..y of each area visited. I did the math, and could not have done the trip for any less myself (and then I would need to do the driving!) I have no suggestions for improvement....just go!Read full review
Tour guide was terrible. He was not very informative and seemed like he disliked his job. It was raining when we got there. He did not pass out tickets to sky walk because he said it was closed. It was open when we got there so we had to.. buy tickets. He said we would get s refund from you.Read full review
We took the 3 day tour of Zion, Bryce, Monument Valley & Grand Canyon. Evan was our guide and he is extremely knowledgeable. Although our weather was a challenge, we enjoyed the trip. Antelope Canyon is amazing! Route 66 stop was great. Wou..ld recommendRead full review
The guide Henry and bus driver worked hard to provide a fun and timely tour. Both antelope and horseshoe trips went without any problems and were lovely. The only contructive feedback I can provide is for them to let customers know that a s..huttle will pick up and drop off at Treasure Island, we were unaware and expected the bus to do that from Treasure Island so that part was confusing.Read full review
Our guide Stephanie and driver Eugene were just wonderful and took great care of us! Very friendly and informative! Prepare for a long day as the drive is long but the trip is very worth it. Snacks and water were provided in the morning, an..d the deli lunch was pretty good. Dinner was at either at In-n-Out, Chipotle, or Mcdonald's. The view at the canyon is gorgeous and I recommend walking the Rim Trail if you've got the time. Would definitely recommend this tour!Read full review
The bus windows were very dirty. Also, when only one person is cold and the rest are comfortable with the AC, that person should be given a blanket so the rest of the people won’t be hot in the bus.
One of the worst tour services I would not recommend this service the tour guide name Eva and Jeff they were the pathetic guides I have met and are good for nothing ....price to value is nothing strongly not recommended
I had the best time! Bradley (our guide) and my group were great. We were hit with some really bad weather, but Bradley made sure we were all taken care of and having a good time. 100% would recommend.
We had a great time with Robert et Laila during the whole day. They were very funny and did everything to give us a lot of fun during this trip. We had enough time to do the trail, some shopping etc... thank you for everything.